The signs
- The screen lifts away from the frame, often at one edge.
- The back bulges, or the phone rocks on a flat table.
- The phone runs hot, or the battery drains fast.
What to do right now
- 1 of 5Unplug it and stop charging
- 2 of 5Don't press it flat
Pushing on a swollen battery can damage it further.
- 3 of 5Don't open it or puncture it
- 4 of 5Keep it somewhere cool and dry
Away from heat and direct sun, and not in a pocket.
- 5 of 5Bring it in for a battery replacement
Call 718-471-3211 first if you want to check before you come.
Don't mail it
Damaged lithium batteries are not allowed in the mail. Bring the phone to the shop, or call 718-471-3211 to ask what to do.
Questions
Is a swollen phone battery dangerous?
It is a damaged battery. Stop charging and using the phone, keep it away from heat, and get the battery replaced.
Can I keep using the phone until I get it fixed?
No. Stop charging it and stop using it.
Can a swollen battery be fixed?
The battery is replaced, not fixed. We replace phone batteries at the counter with a 60-day parts and labor warranty.
Can I send it in for mail-in repair?
No. Don't ship a phone with a swollen battery. Bring it to the shop, or call 718-471-3211 first.