What is it worth?
No two phones get the same offer. What moves the number:
- The exact model and storage.
- The condition: cracks, battery health, scratches.
- Whether it is unlocked, and whether the IMEI is clean. Check your IMEI for free.
- Whether Find My or your Google account is still on it.
Cracked, or not turning on? It can still get an offer. A broken phone gets a lower offer than a working one, but it is still cash.
Your options
- Sell it for cash, at the counter on Beach 20th Street or by mail.
- Trade it toward something new. Take the offer as store credit for a phone, an accessory or an activation, and we bump it slightly.
- Keep it as a backup phone.
- Recycle it if it has no value left.
Get an iPhone ready
Turn off Find My, sign out of your Apple Account and erase it. Step by step: How to turn off Find My iPhone before you sell it.
Get an Android phone ready
These are Samsung Galaxy steps; other Android phones are close.
- 1 of 3Back up your photos, videos and files
- 2 of 3Remove your Google account
If a Google account is still on the phone, it may ask for that account after a reset before anyone can use it again. In Settings, open Accounts, pick your Google account and remove it.
- 3 of 3Factory reset it
Review the list, tap Reset, then Delete all. If a Samsung account is signed in, it asks for that password, and it needs an internet connection to sign out.
Settings › General management › Reset › Factory data reset
Questions
How much is my old phone worth?
It depends on the model, storage, condition and whether it is locked. Send the trade-in form for an estimate; we confirm the cash price at the counter after we test it.
Do you buy broken phones?
Yes. A cracked or broken phone gets a lower offer than a working one, but it is still cash on the spot.
What do I need to bring?
The phone and a government-issued photo ID. The charger and box are optional. Turn off Find My, or remove your Google account, before you come in.
Can I sell my phone by mail?
Yes. Send the trade-in form and write mail-in in the notes, and we tell you how it works.