01 Pack & ship
You ship
Wrap the phone in bubble wrap, drop into a padded mailer, and ship USPS Priority Mail (typically $10-$15) to 1054 Beach 20th Street, Far Rockaway, NY 11691.
Nationwide · 1054 Beach 20th Street, Far Rockaway, NY
Mail-in repair from anywhere in the US.
Live too far from Far Rockaway to walk in? Ship the phone to us. We diagnose, send a quote, fix on approval, and ship it back tracked and insured. Same Multiple part-quality tiers, same 60-day warranty, same shop on Beach 20th.
- Nationwide (United States)
- 60-day warranty included
- Tracked return shipping
5-7Day turnaround
FreeReturn shipping
60Day warranty
OEMGrade parts
How mail-in works
Five steps, 5 to 7 business days door-to-door.
02 We diagnose
24-48 hrs
Once it arrives, we run a full bench diagnostic and email you the exact quote — parts, labor, sales tax, and turnaround.
03 You approve
No surprises
Approve the quote and we start the repair. Decline and we ship it back unrepaired (you cover return shipping only).
04 We repair
1-3 days
Repair completed on the bench, bench-tested for display calibration, touch response, biometrics, charging, and camera — same QA as in-store walk-ins.
05 We ship back
Tracked & insured
Return shipping is on us — USPS Priority Mail with tracking and insurance. Email and SMS notification when it ships.
60-day warranty
Included
Same warranty as in-store. If the part fails under normal use, ship it back and we re-repair free.
Ship your phone to:
BK Wireless
Attn: Mail-In Repair
1054 Beach 20th Street
Far Rockaway, NY 11691
718-471-3211
Include a piece of paper inside the package with: your name, return address, phone number, email, and a short description of the problem. If you've already gotten a quote by phone, write the quote number too.
Before you ship
Back up your phone, sign out of Find My / Activation Lock, and write down your passcode (or leave it on a sticky note inside the box — we don't need to keep it).
Call for quote firstMail-in FAQs
How long does mail-in take door-to-door?
Typically 5 to 7 business days: 2 days inbound shipping, 1 day diagnostic, 1 to 3 days repair, 2 days return shipping.
How much does shipping cost?
You cover inbound (USPS Priority Mail is typically $10 to $15 for a phone). We cover return shipping with tracking and insurance on every repair.
What if the phone can't be repaired?
We'll email you a "no-repair" notice and ship it back at our cost. The diagnostic itself is free unless it's water damage (flat-rate diagnostic; refunded toward the repair if you approve it).
Is the mail-in repair warrantied?
Yes — the same 60-day parts and labor warranty as walk-in. If the part fails under normal use, ship it back and we re-repair free.
Do you accept international mail-ins?
Not at this time. Mail-in repair is for the continental United States. Hawaii, Alaska, and US territories — call first.