Common questions · 1054 Beach 20th Street
Every common question, answered.
Categorized below: repairs, warranty, pricing, trade-in, wireless, and the small stuff. If your question isn't here, call us at 718-471-3211 or walk in — we'll explain it at the counter.
Repairs
How long does a typical repair take?
Most screen replacements finish in 45 to 90 minutes. Battery replacements run 30 to 45 minutes. Back glass and water damage are usually same-day, occasionally overnight if a part is being sourced.
Do I need an appointment?
No. Walk into 1054 Beach 20th Street any time during business hours. If you want a part held for a specific model, call 718-471-3211 ahead of time.
Will my data be erased during a repair?
No. Screen, battery, port, and back glass repairs don't touch your data. We never wipe a phone without your written approval.
What's your water damage policy?
We run a flat-rate diagnostic on liquid-damaged phones and quote the repair after we open it up. If the board is unrecoverable, we'll tell you and refund the diagnostic toward a trade-in instead.
Can you fix a phone you didn't sell me?
Yes. We repair every iPhone, Samsung Galaxy, Pixel, OnePlus, Motorola, and TCL — regardless of where you bought it.
Warranty & parts
What's the warranty?
60 days on parts and labor for every repair. If our part fails under normal use inside that window, we replace it free.
What kind of parts do you use?
BK Wireless offers multiple part-quality tiers depending on the device, repair type, availability, and customer preference. We explain the available options before starting.
Does the warranty cover accidental damage?
No — the 60-day warranty covers part failure under normal use. If you drop the phone again, we can fix it at our standard rates, but it's not covered free.
Pricing & payment
How do you take payment?
We accept cash, debit cards, credit cards, Apple Pay, Zelle, Cash App, and other common payment methods. NYC sales tax may apply.
Do you charge for diagnostics?
Standard diagnostic is free. Liquid damage has a flat-rate diagnostic that's refunded toward the repair if you book it.
Are your prices the lowest in Far Rockaway?
We're not always the cheapest — we use Multiple part-quality tiers and back every repair with a 60-day warranty. The bargain-bin shops use generic aftermarket and don't warranty anything.
Trade-in
How does the trade-in work?
Walk in with the phone and a government-issued ID. We test it in front of you and pay cash on the spot — working or broken. Bringing the original charger and box bumps the offer slightly.
Do you take broken phones?
Yes. We pay cash for broken iPhones, Galaxies, Pixels, and more. Lower offer than a working phone, but still cash on the spot.
Can I trade in toward another phone?
Yes. Trade-in value can be applied as store credit toward any phone, accessory, or wireless activation — with a small bump over the cash offer.
Wireless plans
How long does prepaid wireless activation take?
15 to 30 minutes in-store, including SIM swap and number port-in. Spectrum Mobile, T-Mobile Prepaid, Verizon Prepaid, Simple Mobile, and Ultra Mobile all activated on the spot.
Do I need a credit check for prepaid?
No. Prepaid plans require no credit check, no contract, and no Social Security number. Just a photo ID and an unlocked phone.
Can I bring my own phone?
Yes — any unlocked phone works. If yours is locked we can usually unlock it on the bench while we activate the new line.
Accessories & returns
Can I return an accessory?
Unopened accessories are returnable within 14 days with receipt. Opened items are exchange-only at our discretion. Cases and screen protectors that have been installed are final sale.
Do you install screen protectors?
Yes — free with purchase. If a bubble or alignment issue shows up in the first 24 hours, we re-do it free.